Refund Policy

1. The core rule: spent credits are non-refundable

The moment you spend credits — i.e. add one or more URLs to a project — we begin delivering the service (routing real, DNS-verified crawls to those URLs). Because that work is performed and cannot be undone, any purchase from which you have spent even a single credit is non-refundable. Credits are consumed when a URL is added, not when it is crawled or indexed.

2. When we do refund

We will refund a purchase in these cases:

• Duplicate / double payment. You were charged more than once for the same purchase (e.g. a checkout was submitted twice). We refund the duplicate charge in full — always.
• Charged but credits not delivered. Your payment succeeded but the credits were never added to your balance because of a technical error on our side, and we are unable to resolve it by simply granting the missing credits.
• Unauthorised or fraudulent charge. A payment you did not make (for example, card fraud). We refund in full once verified.
• Accidental purchase, credits untouched. You bought by mistake and have not spent anyof the credits from that purchase. Request it within 14 days of the charge and we’ll refund it.

In every refundable case the credits from that purchase are removed from your balance when the refund is issued.

3. When we don’t refund

• Any purchase from which you have already spent one or more credits (see Section 1).
• Dissatisfaction with indexing or ranking outcomes. We deliver genuine, verifiable Googlebot crawls — which you can confirm yourself in your logs — but we do not control search engines and never guarantee that a page will be indexed, ranked, or gain traffic. That is not grounds for a refund.
• Simple change of mind after credits have been used.
• Free starter credits — they have no monetary value and are never refundable or exchangeable.

4. How to request a refund

Email [email protected] (or message us on Telegram @indexmachine) from your account email, and include the Paddle order / transaction ID from your receipt and a short note on the reason. For billing errors (duplicate or unauthorised charges) please contact us within 30 days of the charge; for accidental untouched purchases, within 14 days.

5. How refunds are processed

Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days depending on your bank or card provider. Refunds are made in the original purchase currency; the minimum purchase is $10. You can find your invoice and receipt for any purchase in your dashboard.

6. Chargebacks

If something looks wrong, please contact us first — we resolve genuine billing issues quickly. Opening a chargeback with your bank reverses the corresponding credits from your account, and accounts with unresolved chargebacks may be suspended while we investigate.

7. Related terms & contact

This policy sits alongside our Terms of Service. Questions about a specific charge? Email [email protected].